FAQs and Policies
What is your minimum order?
- 12 cookies (1 dozen) for regular sized cookies
- 24 (2 dozen) for mini cookies
- 1 Decorate Your Own Kit
Exceptions: Holiday Orders, Pop Up Shop/Sale
How far in advance should I place my order?
One week is required. You are welcome to place an order even months in advance if you know the date and the amount you'd like.
No changes to the order are permitted a week prior to pickup.
Do you ship your cookies?
Please contact me for shipping requests. I am no responsible for any broken or damaged cookies during shipping.
Where are you located?
Campbell River, BC Canada.
Are the cookies nut free?
While tree nuts are not in any of my recipes, cookies are prepared in a kitchen where tree nuts, soy and other allergens may be present.
How long do your cookies keep?
All cookies are made to order, decorated and heat sealed for freshness. Cookies will remain fresh up to 2 weeks kept in their packages, although sooner is always better. The cookies also freeze excellently. This option might be beneficial if I can't fit you in when you want them. Just keep the cookies in the box that they come in. Place in a rubbermaid type tote and freeze. Take the tote out 2-3 hours prior to when you'd like them but do not open the container until they come to room temperature. This will prevent condensation.
Can I cancel my cookie order?
You can cancel your order up to 8 days before your pickup date for a full refund. Unfortunately, after that time, I cannot offer a refund.
Can I send you inspirational photos?
Yes, by sending me inspirational pictures (Pinterest is always a good place to look), it shows me what you're thinking of. Please remember these pictures are just that - inspiring. Your cookies may not be perfect replicas - I'll try to keep it close. Please upload your photos using the custom photo upload item
When and where can I pickup my cookies?
As of September 15, 2025 all orders will be ready to pick up at Campbell River Candy Co. located at 990 Shoppers Row during their posted open hours.
Pick up the box with your name and order number on it.
Staff at Campbell River Candy Co, know nothing about your order.
If you have any questions please contact me at 250-203-5465 or sugardreamcookies@telus.net
Please pick up your cookies on the date and time you specified in your order.
I take the time to complete your order on the day you've requested, please take the time to remember to pick them up.
Cookie Price Adjustments
All prices are subject to change. Prices are often dictated by ingredients costs.
Do you do discounts for bulk orders?
Due to the custom work required for each cookie, I am unable to extend discounts regardless of quantity.
